Terms & Conditions

Last updated: 28th September 2026

Three things here: how I look after your privacy, how refunds work and the terms of using this site.

Who I am

I'm Pronunciation with Ellie ("PwE", and "I" throughout this page) - a one-person business offering British English pronunciation diagnosis and coaching, online. I'm based in Scotland. For anything at all, the quickest way to reach me is the Get in touch page.

I. Privacy

I only ask for what I need to do the work you've come for, and I'll tell you plainly what happens to it.

What I hold

  • Your name and email, when you buy something, sign up for updates or message me.

  • Anything else you choose to tell me, such as your first language.

  • Your recordings, if you buy something where I listen to how you speak (more on that just below).

  • Your payment goes through Stripe. I never see or store your card details.

Your recordings

If you buy a Written Diagnostic Report, or anything where I listen to how you speak, you send me recordings of your voice. Here is exactly what I do with them.

  • You send me your recording through a secure, encrypted upload link (I use pCloud, a GDPR-compliant provider based in Switzerland). It's encrypted on the way and while it's stored, it comes only to me, and I never share it or send your voice to any AI.

  • To help me write up my notes, I may pass the text transcript of what you said through an AI assistant. So it's best to keep the ninety-second natural-speech part to everyday things, and not to include anything you'd want kept private.

  • In my notes I call you by a code, not your name. I do my best to keep your identity out of my working system - with a short piece of natural speech I can't promise that's perfect, but I keep it to a minimum, and I never share it.

  • I hold your recordings only to do the work you've paid for, with your consent, and you can withdraw that consent whenever you like.

  • I delete them six months after I send your report or we finish, unless you ask me to keep them longer. You can ask me to delete them sooner at any time.

  • I never sell them, and I never share them.

How I use your details

To do your work, reply to you, take payment and send the occasional necessary message such as a payment confirmation. You won't get marketing emails unless you've asked for them.

Who helps me run things

I keep it simple and use only what I need. A few trusted services handle parts of this for me: Squarespace (this website), Stripe (payments), MailerLite (any emails you've signed up for) and pCloud (the secure, encrypted upload where you send your recordings). I don't sell your data, and I don't share it for anyone's marketing.

Cookies

The site runs on Squarespace, which sets a few cookies it needs to work and to count visits. I don't run advertising, and I don't use your information to target ads at you.

Your rights

You can ask me to show you what I hold, correct it, delete it or stop using it, and you can withdraw consent at any time - just ask through the Get in touch page. If you're ever unhappy with how I've handled your data, you can also complain to the ICO at ico.org.uk.

II. Refunds

Most of what I sell is written for you, by hand, so refunds are rare - but here's where I stand.

Written Diagnostic Report

Your report is written for you personally, from your own recordings. Once you've sent me your recordings and I've begun, I can't refund it, because that work is the thing you've paid for. If you change your mind before you send them, tell me and I'll refund you in full. And if you're genuinely unhappy with the report itself, tell me - I'll always be fair.

Live and future work

For anything live, or still to come, the terms will be clear when you buy. As a rule: cancel before we start and you're refunded; once we've begun I can't normally refund, but I'll always listen.

Changing your mind

Because you buy online, you have a legal right to change your mind within 14 days. By sending me your recordings and asking me to start, you're asking me to begin your bespoke work straight away, and you understand that you can't then cancel it once it's done. Any refund I do give goes back through Stripe to your original card, and can take up to ten working days to show.

III. Terms

By using this site or buying from me, you're agreeing to these.

What you're buying

Pronunciation with Ellie is online pronunciation diagnosis and coaching, delivered in writing and by email. What each service includes and what it costs, is set out where you buy it.

Payment

Payments go through Stripe. I never see or store your card details.

What I can and can't promise

I'll always give you my honest, careful, expert work. How much your pronunciation improves also depends on your own practice, so I can't promise a particular result. If something goes wrong and it's my fault, what I owe you is limited to what you paid me. None of this takes away the rights you have as a consumer under the law.

My work is mine

The reports, recordings, methods and materials I create are mine, and they're for your own use. Please don't copy them, share them or sell them on without my say-so.

Using your words

I'll only ever use your words, your results or your recordings as an example or a testimonial if you've told me I can.

Your data

I look after your information as set out in the Privacy section above.

Getting in touch

For anything - a question, a payment, a problem or a request about your data - use the Get in touch page. I usually reply within a few working days.

Which law applies

These terms are governed by the law of Scotland and by the Scottish courts. If you're buying from outside the UK, you keep whatever protections your own country's law gives you as a consumer.